FAQs

I can't find the part I am looking for?

Email Run Auto Parts at [email protected] or via 'Contact Information' at the bottom of the page stating the OE number of the part you are looking for or a brief description and we will endevour to locate the correct part for you.

I need help determining which is the correct part for my car.

Email Run Auto Parts at [email protected] or via 'Contact Information' at the bottom of the page with a short description of the part you are looking for and the Make, Model, Build date or VIN of your car and we will email you the correct part codes.

Does Run Auto Parts ship from Australia?

Yes! We are based in Melbourne and ship daily via Australia Post.

How do I register for an account?

To register for an account click on My Account in the top right-hand corner of any page of our site. In the ‘New Customers’ box on the right enter your email address and click ‘Continue’. You’ll be asked for your personal details and once you fill them in and press ‘Continue’.

How do I sign up to the mailing list?

To sign up to our newsletter, type your email address into the 'Sign Up and Save' box at the bottom of our homepage.

Do I need an account to place an order?

You don’t need an account to place an order, you can process your order through a temporary Guest feature. The benefit of having your own account is that we can store your personal details like your address and purchase details which make it easy for you to keep track of your purchases and deliveries. We also hae promotions which we send out customers with an account with us. 

I've forgotten my password.

If you have forgotten your password, simply click on the ‘Log In’ link on the top right corner of our website, and then click on the ‘Forgot Your Password’ link. You will receive an email with a new and temporary password. Log back into your account and create a new password.

How do I change my order?

Once you have checked out and paid for your order you cannot alter your order as we have already started processing it and delivering your items. Please send an email to [email protected] to discuss exchanging your item.

How do I cancel my order?

Once you have checked out and paid for your order you can’t cancel your order as we have already started processing it and delivering your items. Please email [email protected] and we will do our best to help you exchange the order.

Can I pick up from you?

We're online only so unfortunately, cannot offer pick up.