FAQs
Run Auto Parts frequency asked questions page, this will answer questions that many of our customers have.
HOW DO I FIND THE RIGHT PART FOR MY VEHICLE?
There are two ways we can help you select the right part:
Shop by Vehicle function
Use our shop by vehicle function, which can be found on our homepage. Select your car’s details from the dropdown menus, and only parts that fit will be displayed.
Learn more about our shop by vehicle.
Fitment Guarantee service
If you still can’t find the part you’re after or are unsure if it will fit, use our fitment guarantee service.
I DON’T KNOW WHAT PART I AM LOOKING FOR.
If you don’t know what part you need, send us an email and include a short description along with your car’s make, model, build date, and VIN, and we’ll do our best to identify what you need.
Email Run Auto Parts at [email protected] or use the form on our contact page.
Does Run Auto Parts ship from Australia?
Yes! We are based in Melbourne and ship daily via priority courier services or Australia Post, depending on where you are located.
How do I register for an account?
To register for an account, click on "sign in" in the top right-hand corner of any page on the website. Then click the "sign up" tab, enter your name, email address and create a password. Click the "sign up" button to complete your registration.
How do I sign up to the mailing list?
Want to receive our latest news, information, and sales offers? Subscribe by entering your email in the sign up box on the homepage and clicking "subscribe".
Do I need an account to place an order?
You don’t need an account to place an order; you can complete your order using our "checkout as guest" option. But there are heaps of benefits of having an account with us.
The details of your orders will be stored on your account page so you can always refer back to your previous orders, you can keep track of your orders and deliveries, and you’ll collect Eurovantage points on every purchase.
I’ve forgotten my password.
If you’ve forgotten your password, click on the "sign in" in the top right-hand corner of any page on the website. Then click "forgot password?" You will receive an email with a new and temporary password. Log back into your account and create a new password.
How do I change my order?
Once you have checked out and paid for your order, it cannot be changed as we have already started processing it. Please email: [email protected] to arrange an exchange.
How do I cancel my order?
Once you have checked out and paid for your order, it cannot be cancelled as we have already started processing it. Please email: [email protected] to arrange an exchange or cancellation, if possible.
Can I pick up from you?
Our store is exclusively online so we can give you the lowest prices possible. Unfortunately, that means you cannot pick up your order.
HOW DO I RETURN A PART?
You can return an item up to 30 days from purchase provided your item is in an unused condition and in original packaging with all accessories intact. We don’t accept returns on electrical parts.
To learn more about returns, please visit returns and refunds.
DO YOU HAVE SAME-DAY DELIVERY?
We currently do not offer same-day delivery. If this is a service you would be interested in us offering in the future, please send your feedback via our contact form.
DO YOU OFFER A TRADE DISCOUNT?
If you join our EUROVANTAGE Club, you earn points on every purchase, which you can use towards future orders. To learn more, visit our EUROVANTAGE Club page.
WHAT IS YOUR PHONE NUMBER?
So that we can offer you parts at the lowest prices and provide the best customer service, we ask that you contact us via email or by using our contact form and supply as much information about your enquiry as possible. That way, we can respond with the best possible advice in the shortest time.
ARE YOU A DROP SHIPPER?
No, our warehouse and dispatch facility are located in Melbourne, Australia.